Support
Questions, bugs or ideas? Email us and a real person will reply.
Common questions
Does the app work without cell signal?
Yes. Everything you log saves on your phone first. When you're back in coverage, the app syncs on its own, and a banner at the top shows anything still waiting.
An entry says "Couldn't sync". What do I do?
Something in that entry doesn't fit the rules for its type, for example a hunt with a shot but no distance. It's still saved on your phone. Open it and tap Fix entry; the app shows the field that needs a change, and it syncs as soon as you save.
An entry says "Conflict". What happened?
The same entry was changed on two devices before they synced. Open it and tap Resolve to compare the two versions and pick which one to keep. Nothing is lost until you choose.
Why does the app ask for my location?
Only to add the weather to a range session when you save it. Your position is rounded to about 1 km for the weather lookup and never stored. Hunt and scouting entries never use location. You can say no and everything else works the same. See the privacy policy.
How do I get my data out?
Open Stats and tap Export CSV to download your log as a spreadsheet file.
I forgot my password.
Email us from the address you signed up with and we'll help you get back in. A self-serve reset is on the way.
How do I delete my account?
In the app, go to Settings → Delete account and confirm with your password. Your account and journal are deleted from our servers right away, along with the copy on that phone. This can't be undone, so export your log from Stats first if you want a copy.
Can't sign in? Email support@huntgearlog.com from the address you signed up with and we'll delete it for you and confirm by email.